Staff

Executive Director, Bill Albert, PhD
Bill Albert is Executive Director of the Design and Usability Center at Bentley University. Bill brings more than 15 years of experience in human factors, usability and user research to his role leading the center. Bill has expertise in user interface design, information architecture, qualitative and quantitative research techniques, and user experience strategy. Prior to joining Bentley, Bill was Director of User Experience at Fidelity Investments, Senior User Interface Researcher at Lycos, and Post-doctoral Research Scientist at Nissan Cambridge Basic Research. Bill is also an adjunct professor in the graduate program in Human Factors in Information Design at Bentley University.

Bill has published and presented his research at more than 30 national and international conferences. He co-authored (with Tom Tullis) the first book on usability metrics, Measuring the User Experience: Collecting, Analyzing, and Presenting Usability Metrics, published by Elsevier/Morgan Kauffman in 2008 (second edition in 2013). He co-authored (with Tom Tullis and Donna Tedesco), Beyond the Usability Lab: Conducting Large-Scale Online User Experience Studies, published by Elsevier/Morgan Kauffman in 2010. He is Co-Editor in Chief of the Journal of Usability Studies.

Bill has been awarded prestigious fellowships through the University of California Santa Barbara and the Japanese Government for his research in human factors and spatial cognition. He received his BA and MA degrees from the University of Washington (Geographic Information Systems) and his PhD from Boston University (Spatial Cognition). He completed a Post-Doc at Nissan Cambridge Basic Research.

phone: 781.891.2608
e-mail: walbert@bentley.edu

Senior Usability Consultant, Lena Dmitrieva
Lena Dmitrieva is a Senior Usability Consultant at the Design and Usability Center. Lena brings more than eight years of experience in writing and technology to her role in the center. Lena has considerable experience managing usability projects and has worked with a diverse range of clients in software and web design.

Lena holds a BS in Economics from UMass/Boston and an MS in Human Factors from Bentley University. She is a member of the Usability Professionals’ Association, the Human Factors and Ergonomics Society, and the Greater Boston SIGCHI. Before joining the staff at the center, Lena worked as a technical writer for an Information Technology consulting group. Her background includes technical writing, QA testing, data analysis, survey design, as well as web design.

phone: 781.891.2609
e-mail: ldmitrieva@bentley.edu

Usability Consultant, David Juhlin
David Juhlin is a Usability Consultant at the Design and Usability Center. He has experience in both design and evaluation of a variety of products ranging from websites and applications to hardware products. David’s expertise includes usability research, information architecture, user interface design and design strategies. Prior to joining Bentley, David had his own company (GoUsability), and was an interaction designer at Walking Thumbs. 

David holds a MS of Physics with a concentration in Human Interaction from Lulea University of Technology in Sweden. He is a member of the International Usability Professionals Association (UPA), and Boston UPA.

phone: 781.891.3142
e-mail: djuhlin@bentley.edu

Senior Usability Consultant, Peter McNally
Peter McNally is a Senior Usability Consultant at the Design and Usability Center. Pete has over 20 years experience in Usability, Information Architecture, Accessibility, and Software Engineering. He has designed and evaluated user interfaces in the healthcare, financial services, government, education, energy, manufacturing, defense, and electronics industries. Prior to joining the center, Pete was a Principal Consultant in the CSC User Experience practice, Senior User Experience Architect at HP Enterprise Services, Research Officer at University of Hertfordshire, and Senior Software Engineer at 3M Health Information Systems.

Pete holds a BS in Computer Science from Northeastern University and a MS in Computer Science from Rensselaer Polytechnic Institute (RPI). He is a member of the International Usability Professionals' Association (UPA), ACM CHI, Boston UPA, and Boston CHI.

phone: 781.891.2893
e-mail: pmcnally@bentley.edu

Principal Usability Consultant, Elizabeth Rosenzweig
Elizabeth Rosenzweig is a Principal Usability Consultant at the Design and Usability Center. Elizabeth has worked as a consultant and employee in several major corporations for 25 years. Her experience includes design and development, ranging from website and applications to hardware products and technology development. Elizabeth has completed projects for many major corporations as well as academic institutions. Elizabeth holds 4 patents in intelligent user interface design.

Elizabeth is founder and Director of World Usability Day, which she started in 2004 after her term as President of Usability Professionals Association was completed. World Usability Day has grown to include 44 countries with more than 180 events. Elizabeth frequently publishes in industry journals, has written chapters in three published books and presents lectures at conferences around the world.

Elizabeth holds a BA in Fine Art Photography and Printing Technologies from Goddard College and a MS in Visual Studies (User Interface Design and Computer Output) from the Media Lab at MIT.

phone: 781.891.2032
e-mail: erosenzweig@bentley.edu

Senior Usability Consultant, Fiona Tranquada
Fiona Tranquada is a Senior Usability Consultant at the Design and Usability Center. Fiona has spent more than 10 years improving the user experience through usability, user-centered design, and technical writing. Her experience includes managing usability projects for clients across many industries including education, financial services, healthcare, e-commerce, and mobile technologies. 

Fiona recently co-authored (with Tom Tullis and Marisa Siegel) the Presentation of Information chapter in the second edition of the Handbook of Human Factors in Web Design. She holds a BA in Professional Writing and Creative Writing from Carnegie Mellon University and a MS in Human Factors in Information Design from Bentley University. She is Secretary for the Boston chapter of the International Usability Professionals' Association, and a member of Boston CHI, the Human Factors and Ergonomics Society, and HIMSS.

phone: 781.891.2678
e-mail: ftranquada@bentley.edu

Senior Consultant, William Gribbons, PhD
Professor Gribbons is Director of the Human Factors and Information Design programs at Bentley, where he teaches courses in human factors and information design on the undergraduate and graduate levels. The Information Design programs at Bentley are among the largest and most respected programs of this type in the country. Professor Gribbons was also founder of the Design and Usability Center. In 2002, he was awarded the position of Distinguished Professor of Human Factors in recognition of his contributions to the college and the profession.

He received his PhD from the University of Maryland. He is an associate fellow of the Society for Technical Communication (STC) and a member of the Technical Communication Editorial Board. He is also a member of the IEEE, the Association for Educational Communications and Technology, the Human Factors and Ergonomics Society, Usability Professional Association, and the ACM SIGCHI. He is a popular speaker at local and national conferences addressing issues of information design, human factors, and the user interface. His long-term research interests center on the building of a unified theory defining the user experience.

phone: 781.891.2926
e-mail: wgribbons@bentley.edu