UX Insights and News

As part of America’s first business university, the Design and Usability Center at Bentley University is dedicated to the academic principles of idea sharing and professional education. We are committed to promoting and maintaining best practices in the fields of usability and human factors.

DUC in the News

The DUC was featured in the Bentley Observer in an article called "Experience Counts", November, 2012

Bill Albert gave workshop on Expanding and Improving Your UX Toolkit, User Friendly, Beijing, China, November, 2012

The DUC hosted Face of Finance Conference: Designing Usable Financial Systems, October 24, 2012

Bill Albert gave a workshop on UX Metrics at the Minnesota Chapter of the UXPA on October 4, 2012

Fiona Tranquada and Donna Tedesco gave a half-day workshop on "The Moderator's Worst-Case Survival Guide" on September 22, 2012, hosted by Boston UXPA and Bentley University.

Bill Albert gave a half-day workshop on "User Experience Metrics 101" at Lean UX, Denver, September 21, 2012

Bill Albert presented "Essential Tools for Finding and Fixing Customer Experience Problems", Forrester Customer Experience Forum East, June, 2012

Bill Albert presented "How Quick are we to Judge: A Case Study of Trust and Website Design", New York Technology Council, June, 2012

Bill Albert presented "UX Consulting: A Look at the Bentley Design and Usability Center", New England Human Factors and Ergonomic Society, May, 2012

Check out a new video on how Bentley DUC uses eye tracking with an iPad, May, 2012

The DUC was a proud sponsor of the Boston UPA Annual Conference, May, 2012

Elizabeth Rosenzweig presented User Experience for Consumer Electronics at the MIT Media Lab, April, 2012

Bill Albert gave a 1-day workshop on Usability Metrics at the NYC UPA, March, 2012

The DUC is now offering a 4-day course on A Human Factors and Usability Framework for Medical Device Design

Bill Albert was interviewed by The Human Factors and Ergonomic Society, Computer Systems Technical Group on opportunities and challenges in eye tracking, December, 2011

Watch Bill Albert give a Webinar with UserZoom, Optimal Workshop, and Usertesting.com on Remote Testing Methods and Tools, December, 2011

The Bentley DUC is a proud World Usability Day 2011 global sponsor, October, 2011

Elizabeth Rosenzweig and Scott Gunter presented "Designing a Cohesive Customer Experience" at Big Design, Dallas, July, 2011

Bill Albert and Fiona Tranquada presented the "Top 10 challenges in e-commerce usability" at the Litle Client Conference, Boston, June, 2011

Lena Dmitrieva was on a panel "How Large Firms Use Ethnographic Methods to Drive Experience Improvements" at the Forrester Customer Experience Forum, NYC, June, 2011

Check out a review of "Beyond the Usability Lab" in the latest issue of UX Magazine

Bill Gribbons was quoted in the Financial Times on Texting Times for Teachers

Elizabeth Rosenzweig is in the latest UPA Voice on World Usability Day 2011

Bill Gribbons was quoted in MIT's technology review on Designing for Everyone

The DUC will be on three panels, and giving two tutorials at the International UPA Conference in Atlanta, June, 2011

Bill Albert will be giving a UPA webinar on May 4th: How to Choose the Right Methods for your Project

Bentley DUC is a proud sponsor of the Boston UPA Conference, May, 2011

Cynthia Kamishlian is guest editor of the most recent issue of UX Magazine on Children and Technology, March, 2011

Bentley DUC is a proud sponsor of the St. Louis UX conference, February, 2011

Bill Albert presented Usability of Personal Health Records: Current State and Moving Forward at HiMSS, Orlando, February, 2011

Congrats to the DUC's Rich Buttiglieri, who was selected as a judge in the 2011 CES Design and Engineering Awards, December, 2010

The DUC is a proud sponsor of World Usability Day 2010, November, 2010

User Experience Magazine interviews Elizabeth Rosenzweig about World Usability Day, October, 2010 (PDF)

Presentation report from Weymouth Design on Future Web User Experience and What it Means for Marketers, October, 2010

Interview with Bill Albert on UXBooth about the challenges and future of user research, September, 2010

Bill Albert's article in Johnny Holland Online Magazine on shopping for unmoderated usability testing tools, August, 2010

Listen to Gerry Gaffney interview Bill Albert on UXPodcast: "Beyond the Usability Lab", August, 2010

Watch a webinar on lab vs online usability testing with UserZoom, May, 2010

Bill Albert's article in Johnny Holland Online Magazine on debunking the myths of online usability testing, April, 2010

Rich Buttiglieri was quoted in an E-Commerce Times article on Amazon’s Touchco Buy Could Lead to Niftier Kindle, February, 2010.